Testimonials

100% Amazing

I first listed my property with another agent that promised the whole package and delivered nothing. Then I found Debra Boxall. Within the first 2wks she had found the perfect buyer and worked so hard to get me the best deal. She was honest, trustworthy and went above and beyond to sell my property. I […]

I first listed my property with another agent that promised the whole package and delivered nothing.


Then I found Debra Boxall. Within the first 2wks she had found the perfect buyer and worked so hard to get me the best deal. She was honest, trustworthy and went above and beyond to sell my property. I live interstate and she made everything so easy and stress free. I’m absolutely thrilled with the result Debra worked so hard to achieve and I can not recommend her highly enough. 100% AMAZING.


KB 09/2019


K B

Quick Response

Hi Just letting you know how happy we were with the great job Donna has done by finding a tenant for our house so quickly and also her quick response in any issue we had with maintenance regarding the premises. S & R 09/2019

Hi


Just letting you know how happy we were with the great job Donna has done by finding a tenant for our house so quickly and also her quick response in any issue we had with maintenance regarding the premises.


S & R 09/2019


Sandra and Roy

Excellent Property Management

Hi I would like to bring to your attention the excellent property management that Vanessa Why has been providing to me and my property since joining your Agency. Prior to Vanessa starting, I had gone through about four property managers in a short period of time. My tenants were constantly in arrears … Vanessa has […]

Hi


I would like to bring to your attention the excellent property management that Vanessa Why has been providing to me and my property since joining your Agency.


Prior to Vanessa starting, I had gone through about four property managers in a short period of time. My tenants were constantly in arrears …


Vanessa has not disappointed me. I appreciate that Vanessa has many more properties to manage besides mine. She has telephoned me outside of normal business hours to resolve issues. She has emailed me at times like 7.01 am !!


In my mind, Vanessa has continued to manage my property well beyond the normal 9 to 5.


When it has come to trades, she has not only successfully reduced the financial costs for me – but has also come up with ideas and suggestions that have resulted in better outcomes at the property for everyone involved. Now, she has successfully brought my property back to a rentable condition and obtained a lengthy lease with excellent new tenants; at a market rent which has exceeded my expectations. …


I believe her skills and professionalism to be a great asset to Sternbecks and I am looking forward to having her continue to manage my property. …


She is doing a fantastic job!


Thanking you.


A.S. 09/2019

(NB: This testimonial has been shortened due to the length of the testimonial with praise for Vanessa)


Andrew

Fantastic Real Estate Agent

Hi Donna is my real estate agent and I am emailing to say how thankful I am to have such a fantastic real estate agent at this trying time. My tenants have gone in and out of being behind in their rent for the majority of their 2 year tenancy. They have gone months without […]

Hi


Donna is my real estate agent and I am emailing to say how thankful I am to have such a fantastic real estate agent at this trying time.


My tenants have gone in and out of being behind in their rent for the majority of their 2 year tenancy. They have gone months without paying rent with no notice or explanation. Donna has always remained on top of their payments which usually gets them to finally catch up with their rent.


However, after too many instances of them being behind, I have come to the decision that I can no longer being in this unstable financial situation and decided to go down the path of finishing their tenancy in my house. Donna has been nothing but supportive and has kept me in the loop as best she can (I very rarely can take phone calls so she now emails me) and she has done all she can to move these tenants on. Today she had to go to tribunal with these tenets which was no doubtfully very stressful, however she did so with my best interests in mind. Donna kept me in the loop and faught for what was best for me and Sternbecks as a company. If my real estate agent had not stuck by me and taken action I would have had no hesitation in taking my business elsewhere, however Donna’s commitment and knowledge in the situation has most certainly kept my business.


I wish to thank her and your company for helping me during this tough time.


SL 11/2019


S.L.

Quality and Accurate Report

Thank you Alarna for the detailed inspection report. Your selection of the tenant was certainly worth the wait. We are both very impressed with the quality and accuracy of your report which we feel is a direct reflection of your skill and dedication in managing our properties. Your company will flourish with you and Katrina […]

Thank you Alarna for the detailed inspection report. Your selection of the tenant was certainly worth the wait.


We are both very impressed with the quality and accuracy of your report which we feel is a direct reflection of your skill and dedication in managing our properties.

Your company will flourish with you and Katrina being so professional in all matters.

Bill  13-11-2018

Bill

Customer Service Awards 2022

Sternbecks were proud to sponsor the Hospitality & Tourism Category at the Cessnock Customer Service Awards.  Congratulations to all the winners! Everyone who was nominated should be very proud that someone took the time to nominate them for their excellent customer service. Great job to all!

Sternbecks were proud to sponsor the Hospitality & Tourism Category at the Cessnock Customer Service Awards.  Congratulations to all the winners!

Everyone who was nominated should be very proud that someone took the time to nominate them for their excellent customer service. Great job to all!


Supportive and Encouraging

Erin R

Winner! Customer Service Awards

Honoring Katie’s outstanding achievement … winning the Cessnock Customer Service Awards, Real Estate category.   Katie’s superior dedication and positive attitude is extraordinary. We appreciate all you do and are so proud of you.  Congratulations Katie !!  


Honoring Katie’s outstanding achievement … winning the Cessnock Customer Service Awards, Real Estate category.



 




Katie’s superior dedication and positive attitude is extraordinary. We appreciate all you do and are so proud of you.  Congratulations Katie !!


 





Supportive and Informative

Tash has been great to deal with and has been supportive and informative with supporting me with a difficult issue.

Tash has been great to deal with and has been supportive and informative with supporting me with a difficult issue.


Michael Cleaves is one of the best Real Estate Agents

5 Stars (RateMyAgent) Micheal really makes a difference he friendly, honest, approachable, efficient & followed up on all my questions. He can handle any tricky negotiations between the buyer and seller with ease, providing a successful outcomes for both parties. Thank you Micheal

5 Stars (RateMyAgent)


Micheal really makes a difference he friendly, honest, approachable, efficient & followed up on all my questions. He can handle any tricky negotiations between the buyer and seller with ease, providing a successful outcomes for both parties.


Thank you Micheal


Kim

Extremely happy with Michael

5 Stars (RateMyAgent) The whole experience of selling our house in Cessnock was a pleasure when dealing with Michael. His knowledge and experience proved to be spot on. I especially found his communications with us and the tenants made the whole process much easier and took the stress out for everyone. I would recommend Michael […]

5 Stars (RateMyAgent)


The whole experience of selling our house in Cessnock was a pleasure when dealing with Michael. His knowledge and experience proved to be spot on. I especially found his communications with us and the tenants made the whole process much easier and took the stress out for everyone. I would recommend Michael and Sternbecks to anyone.


Jason & Patricia

Worry Free

5 Stars  (RateMyAgent) During the whole process of placing all the townhouses on the market, right through the to the sales, I found Michael to be professional, friendly and I mean genuinely friendly, not just because he was selling my properties. I would highly recommend Michael to anyone who was in the market to purchase […]

5 Stars  (RateMyAgent)


During the whole process of placing all the townhouses on the market, right through the to the sales, I found Michael to be professional, friendly and I mean genuinely friendly, not just because he was selling my properties. I would highly recommend Michael to anyone who was in the market to purchase or wanting to sell a property. I can’t speak highly enough of how he guided the sale process and kept me up-to-date throughout.


Thank you Michael.


 


Joy

Calmed my nerves

Outstanding, amazing and highly recommended

Ultimate professional

Michael Cleaves was the ultimate professional, he had superior market knowledge, the whole process was stress free and – he achieved the price – I was after.

Michael Cleaves was the ultimate professional, he had superior market knowledge, the whole process was stress free and – he achieved the price – I was after.


Robert G

Great Work

B.K.

Easy to deal with, professional & courteous

We would just like to provide some positive feedback in regards to Josh. Josh is the property manager we have been dealing with over recent times for our property at XXXXXXX We have always found Josh very easy to deal with, he returns calls/emails in a timely manner and provides a professional & courteous manner at […]

We would just like to provide some positive feedback in regards to Josh.


Josh is the property manager we have been dealing with over recent times for our property at XXXXXXX


We have always found Josh very easy to deal with, he returns calls/emails in a timely manner and provides a professional & courteous manner at all times.


He acts quickly on any maintenance issues and keeps us up to date on any issues, or work happening, at the property.


It is very comforting to know we have someone like Josh looking after our investment.


S & D Hannan

Sound local knowledge

MP-J

Excellent, Smart, Genuine, Knowledgeable

Absolute Pleasure

“Thank you for your warmth and interest in helping us purchase our first home.  What felt daunting when we began our search was quickly turned to an absolute pleasure when we met.  We appreciate every minute that you helped us navigate the process.”

“Thank you for your warmth and interest in helping us purchase our first home.  What felt daunting when we began our search was quickly turned to an absolute pleasure when we met.  We appreciate every minute that you helped us navigate the process.”


Maddy & Bradley

Sold in 3 days

Steve & Brenda

Outstanding job


Justin A.D.

Buying or selling? See Michael Cleaves




Allan P

Great Communication

Hi Kristee, Once again thank you for your expedient response. My sister and I have been very impressed with the quality of service you have provided us since your recent appointment as our Property Mgr. We have been particularly impressed with your communication and  your ability to keep us up to date with any progress […]

Hi Kristee,


Once again thank you for your expedient response. My sister and I have been very impressed with the quality of service you have provided us since your recent appointment as our Property Mgr. We have been particularly impressed with your communication and  your ability to keep us up to date with any progress made ( which was made even more difficult for you because of the health concerns of the tenant in question).

Once again thank you.

Jeff  30-1-2019


Jeff

Realistic and very knowledgeable


Enjoyable to deal with


Aidan H

Highly professional


Gabi S

Highly Recommend


Nicole B

Honest Agent


Chris A.

Approachable and Professional